Orders are processed as usual and operating no-contact safe deliveries. Please allow extra time once your order has been shipped due to Royal Mail running services with slight delays.

Terms & Conditions

Dolcie London 

By placing an order with us you are agreeing to the following Terms & Conditions: 

Returns & exchange policy 

Our fur garments are custom made, therefore unfortunately we do not offer refunds. However, we do offer exchange for sizing only. Any item must be returned to us within 5 working days in a saleable condition. If the item is returned in a non-saleable condition or after the given 5 working days time frame, we have the right to return the item back to you. 

Please be aware all of our garments are custom made after your order has been placed. Therefore please allow between 7- 10 working days for manufacture and delivery. In some cases it can take as little as 3-5 working days and in busy times e.g. Christmas/ Boxing day sale it can take up to 14 working days excluding Saturday & Sunday. 

Section 1 - Your personal information

Once your order is placed the following data is shown to us (billing, shipping & IP address), this is used to ensure the card holder’s details are not being used fraudulently. If any of those details are mismatching/ flagged as potential fraudulent, then we may require additional data upon processing your order. The requested information will be only used to confirm that card’s registered billing address matches the name as shown on the order and it is used by the card holder only. This will potentially stop any chargebacks. 

For buying & selling purposes, we collect your personal information such as name, billing & shipping address, telephone number & email address. The computer internet protocol (IP) address which you are using to purchase an item/ items is automatically saved on our administrational web system to help us prevent any fraud. 

 Email marketing with your permission only, we may contact you via emails about new products, offers, etc. 

Section 2 -  Disclosure

If we are required by law, we may disclosure your personal information. 

Section 3 - Shopify

Dolcie London’s website is hosted by Shopify. We use an e-commerce platform which allows us to sell our products online. Our data is stored by Shopify using a secure database. Please not we are not responsible for any misplaced information from Shopify Inc. 

Section 4 - Payments 

If you choose to make a payment directly on our website to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, etc.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
More details can be found at the below links Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy

Section 5 - Third- party payment services

If you choose to pay via third-party provider such as Paypal will only collect information to the extent necessary to allow them to perform the services they provide. Please be aware that third- party providers may have their own policies in terms of the information we are required to provide to them for you to complete your purchase. 

Dolls Fashion London Ltd does not store credit or debit card details nor does share any financial information with third parties. 

If you are browsing our online store and click on a link that directs you to a different web portal, please note we are not responsible for the privacy practices of other sites. We recommend that you read their privacy statements. 

Selection 6 - Shopify cookies

List of the cookies we use can be found below:

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

Section 7 - Privacy policy changes

We reserve the right to change our privacy policy at any time. We recommend that you review this page frequently.