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Returns & Exchanges

PRODUCTION TIME & DELIVERY INFO

All items are custom made after your order has been placed. Please allow between 7- 10 working days for manufacture and delivery. In some cases it can take as little as 3-5 working days and in busy times e.g. Seasonal sale / Black Friday/ weeks prior Christmas/ Boxing day sale it can take up to 14 working days / 3 weeks excluding Saturday & Sunday. 

To ensure our customers receive the highest quality only, a quality check is being completed before item being dispatched. Once your order is ready, we aim to ship your order within the same day via Royal Mail Special Delivery service so that you receive the item next working day with an adequate insurance. All international orders are shipped via Express, Tracked & Signed courier service. 

We understand that you may be purchasing for a last minute occasion, therefore, please email or message us via Instagram to let us know and we will be more than happy to accommodate your request and ensure you have received your order on time. 

CHRISTMAS RETURNS & EXCHANGE POLICY

All purchases made from 25 November to 25 December have an EXTENDED return/ exchange policy. If you wish to return/exchange you MUST return the item back to us by 10 January 2022. If you are a worldwide customer you may be entitled to an extension as long as you have a proof of posting the item back to before 10 January 2021.  Follow the usual instructions below when returning/ exchanges. Please note that any item must be returned to us within the given timeframe in a re-saleable condition - this means it must be returned unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached. We politely ask to do your best to try on, handle and repackage items with care! If the item is returned in a non-saleable condition or after the given time frame, we have the right to return the item back to you.

REFUND & EXCHANGE POLICY 

If you would like to exchange please email us providing the following information before you return the item back to us: full name, order number and which size you would like to exchange for. If unsure about sizing please do get in touch with us, we are more than happy to assist. 
We kindly ask you to contact us and we will provide you with the return address. 

Once returned, please allow up to 14 working days to receive your new order. We do aim to get your new order a lot quicker. 

PLEASE NOTE OUR 5 DAYS REFUND POLICY REMAINS THE SAME. 

REFUND & EXCHANGE POLICY

Although we are confident that you will be satisfied with your order, we do offer refund/exchange (for sizing only). 

Please note that any item must be returned to us within 5 days in a re-saleable condition - this means it must be returned unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached. We politely ask to do your best to try on, handle and repackage items with care! If the item is returned in a non-saleable condition or after the given 5 days time frame, we have the right to return the item back to you.

 
If you would like to exchange please email us providing the following information before you return the item back to us: full name, order number and which size you would like to exchange for. If unsure about sizing please do get in touch with us, we are more than happy to assist. 
Please email us for the return address info@dolcielondon.com and we will provide you with it. 

Once returned, please allow up to 14 working days to receive your refund/new order. 

Please note, any item purchased in SALE/ IN STOCK ITEMS can ONLY be exchanged. Therefore, those items are NON refundable. Please bare that in mind when purchasing. This does not apply to Black Friday/ Boxing Day sales!  

Please note:

The item is your responsibility until it reaches us.

Unfortunately, we do not offer free return.

We do recommend that you should send the parcel using recorded delivery service. 

SHIPPING TIMEFRAME & INFORMATION 

Orders within the UK are shipped via Royal Mail 1pm Guaranteed service (1 working day including Saturday) - £6.90 

Worldwide tracked shipping within EU (2- 3 working days) - £16.90

Worldwide tracked shipping outside of EU (3-7 working days) - £19.90

Worldwide shipping, please note there may be a low amount of custom duties depending on your country of origin. For more information, please contact us. We are not liable for any custom duty & taxes.  

For any express/ faster shipping or delivery inquiries please leave a note at checkout or contact us.