Returns & Exchanges
PRODUCTION TIME & DELIVERY INFO
All items are custom made after your order has been placed. Please allow between 7- 10 working days for manufacture and delivery. In some cases it can take as little as 3-5 working days and in busy times e.g. week prior Christmas/ Boxing day sale it can take up to 14 working days excluding Saturday & Sunday.
To ensure our customers receive the highest quality only, a quality check is being completed before item being dispatched. Once your order is ready, we aim to ship your order within the same day via Royal Mail Special Delivery service so that you receive the item next working day with an adequate insurance.
We understand that you may be purchasing for a last minute occasion, therefore, please email or message us via Instagram to let us know and we will be more than happy to accommodate your request and ensure you have received your order on time.
REFUND & EXCHANGE POLICY
Although we are confident that you will be satisfied with your order, we do offer refund/exchange (for sizing only).
If you would like to exchange please email us providing the following information before you return the item back to us: full name, order number and which size you would like to exchange for. If unsure about sizing please do get in touch with us, we are more than happy to assist.
The return address can be found on the invoice sent to you. You can also email us and we will provide you with the return address.
Once returned, please allow up to 14 working days to receive your refund/new order.
Please note, any item purchased in SALE can ONLY be exchanged.
The item is your responsibility until it reaches us.
Unfortunately, we do not offer free return.
We do recommend that you should send the parcel using recorded delivery service.
Orders within the UK are shipped via Royal Mail 1pm Guaranteed service (1 working day including Saturday) - £6.90
Worldwide tracked shipping within EU (2- 3 working days) - £16.90
Worldwide tracked shipping outside of EU (3-7 working days) - £16.90
For any express/ faster shipping or local collection inquiries please leave a note at checkout or contact us via email or Instagram.