Returns & Exchanges
CHRISTMAS RETURNS & EXCHANGE POLICY 2022
Purchased the wrong present for someone? Don't worry, we are here to help you! Any purchases made between 24 November - 22 December have an extended return & exchange policy. You will be eligible to exchange or receive a refund if the item has been returned back to us by 6 January 2023.
Please note that any item must be returned to us by 6 January 2023 in a re-saleable condition - this means it must be returned unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached. We politely ask to do your best to try on, handle and repackage items with care! If the item is returned in a non-saleable condition or after the given that time frame, we have the right to return the item back to you.
Please use the return portal as normal or email us at firstname.lastname@example.org to create your return and we will provide you with a return label. That way you avoid the item being lost and we can track it ourselves. Unfortunately, we do not offer a free return, we charge a small fee of £8.90 for UK returns and £30.00 for worldwide returns.
REFUND & EXCHANGE POLICY
Although we are confident that you will be satisfied with your order, we do offer refund/exchange.
If you would like to return or submit an exchange request please follow the link to our RETURN PORTAL
Once you submit the return, follow the below steps:
- Pack the return items, print the order confirmation email and your return confirmation email, put them in your return package (please use original box if possible to avoid damaging the goods). Please don't forget to use a mail bag to ensure the item does not get wet, damaged, etc.
- Take it to the post office or carrier specified on the shipping label, and post it. All UK orders can be dropped off at any Royal Mail delivery office / Post Office branch.
- We will deduct £8.90 fee from your refund to cover the costs of your return shipping label (a cheaper option for you to use Royal Mail Next Day Guaranteed Special delivery service)
- 5. Worldwide orders we will deduct a fee of £30.00 of your order if you submit a return label request. (We use DHL, DPD & FedEx - usually this is a much cheaper rate than what you would usually be offered yourself).
Once returned, please allow up to 14 working days to receive your refund/new order.
Please note, any item purchased in SALE/ IN STOCK ITEMS ON A DISCOUNTED PRICE can ONLY be exchanged for store credit. You will receive a credit in a form of a special code for you to use at checkout under your account for any other item when re-purchasing. Therefore, those items are NON refundable. Please bare that in mind when purchasing. This does not apply to Black Friday/ Boxing Day sales.
The item is your responsibility until it reaches us.
Unfortunately, we do not offer free return, however we do offer a cheaper insured option and a safer way of you returning the item via our Return Portal as we are able to track your return down and ensure it reaches us safely.
SHIPPING TIMEFRAME & INFORMATION
Orders within the UK are shipped via Royal Mail 1pm Guaranteed service (1 working day including Saturday) - FREE (on all orders over £200)
Worldwide tracked shipping within EU (2- 3 working days) - £19.90
Worldwide tracked shipping outside of EU (3-7 working days) - £19.90
Worldwide shipping, please note there may be custom duties depending on your country of origin. For more information, please contact us. We are not liable for any custom duty & taxes.
For any express/ faster shipping or delivery inquiries please leave a note at checkout or contact us.